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Member of:
Million Dollar Advocates Forum
America's top 100
Justia Lawyer Rating
Tennessee Trial Lawyers Association

Our Commitment to Customer Service

For more than 30 years, The Lawyers of Brown & Roberto have been fighting for those who have been injured in car accidents or on the job, or who have been denied the benefits that they deserve. During that time, a client-centered approach to the practice of law and exemplary customer service has become our hallmark. Let’s face it, no business would last that long without making customer service a top priority.

What’s so Special About our Service?
  • Individual attention. When you entrust your case to The Lawyers of Brown & Roberto, you won’t be just another file number. You will have the opportunity to meet with your attorney to discuss your case, as well as with a case manager, who will assist in the day to day management of your case. Our case managers are experienced paralegals who are trained to monitor your case progress, answer any questions that you have, and facilitate communication between you and your lawyer. Between your lawyer and your case manager, you have two experienced professionals on your side, fighting to get everything that you deserve.
  • Practical assistance. The Lawyers of Brown & Roberto work hard to make your recovery from a car accident as painless as possible. When you’ve been injured, out of work, and away from family, we’ll take care of the details for you. Our team is equipped to handle all aspects of your case so that you can focus on getting better. We provide practical assistance with things like collecting your medical records, or filing your property damage claim so that you can get your vehicle repaired or replaced.
  • Friendly service. We know how traumatic an accident or injury can be. It may be the first time for you, but we’ve been through it before. From our receptionists and case managers to our attorneys, each member of our team is here to help you through this difficult time with friendly, compassionate service.

Don’t just take our word for it. Listen to what some of our clients are saying about us.

All the people that I dealt with at The Lawyers of Brown & Roberto were very determined to make this the best experience for me. Although it was difficult, they made it a smooth, comfortable situation. When I called, they would tell me what I needed to know, exactly what was going to happen all the way through it. Everything was the truth. Each person treated me as if I was their only client and they did a fantastic job.

– R. Ross

Call Today for Your Free Consultation

With more than 75 years of combined experience and more than $45 million recovered for our clients, The Lawyers of Brown & Roberto are serious lawyers who know how to win. Our office is conveniently located in West Knoxville, with plenty of free parking. We’re happy to meet with you free of charge to discuss your case and answer any questions that you may have. Give us a call at (865) 691-2777 or contact us through our website Brown & Roberto, PLLC to set up a free consultation. Put our team to work for you and experience a truly client-centered approach to the practice of law.

Client Reviews
"We tried to go through the insurance company ourselves, but they basically just laughed at us. So I got in touch with The Lawyers of Brown & Roberto. The insurance company's attitude really changed, and within a week we had our car replaced and rehabilitation going for my wife. The Lawyers of Brown & Roberto stuck in there and fought for us." J. Felver
"Had it not been for The Lawyers of Brown & Roberto, I would be in a mess. I would not have been able to handle the paper work or things that would have been required to stand in a court of law myself. They got the most that I could have gotten for any injury that I had. I was more than pleased with the settlement. They handled my case promptly and very professionally." D. Blakeman
"I would recommend The Lawyers of Brown & Roberto because they are for the client. They are extremely tough when they go to court, they keep you well informed, and they treat you as a person. They are extremely good attorneys. They changed my life. They helped my life because they believed in me. They fought for me. I thank God for them." C. Scarbrough