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Member of:
Million Dollar Advocates Forum
America's top 100
Justia Lawyer Rating
Tennessee Trial Lawyers Association

Our Focus on Responsive Service

In order to deliver the responsive service and the results that clients expect, lawyers and their staff have to work hard and stay focused.

Being responsive to our client’s is so important to us, that we have a Client Bill of Rights to keep our lawyers and staff focused on our goal to provide exceptional service for our clients. We thought about what we’d expect from our lawyer, and from that list created our Client Bill of Rights.

  1. We believe that you have the right to get the most money for your case as quickly as possible. We don’t clown around: we get to work fast to get you the maximum recovery you are entitled to under the law.
  2. We believe that you’ve been through enough following a car accident and not having money for a lawyer shouldn’t keep you from getting all you are entitled to under the law. That’s why we believe you have the right to pay us only when we get money for you.
  3. We believe that our focus should be on achieving your goals for your case, not the other way around. Our lawyers provide competent aggressive representation and we work hard to give our clients regular updates on our progress.
  4. We believe you have the right to an attorney that delivers responsive service and addresses your questions and concerns in a timely manner. That’s why we assign one of our relationship specialists to your case from the moment you become our client.
  5. We believe that lawyers should provide the same exceptional service that we all have come to expect from other businesses. The Lawyers of Brown and Roberto work hard every day to exceed our client’s expectations with the responsive and competent service we provide.

Give us a call at (865) 691-2777 or contact us through our website Brown & Roberto, PLLC to set up a free consultation.

Client Reviews
"We tried to go through the insurance company ourselves, but they basically just laughed at us. So I got in touch with The Lawyers of Brown & Roberto. The insurance company's attitude really changed, and within a week we had our car replaced and rehabilitation going for my wife. The Lawyers of Brown & Roberto stuck in there and fought for us." J. Felver
"Had it not been for The Lawyers of Brown & Roberto, I would be in a mess. I would not have been able to handle the paper work or things that would have been required to stand in a court of law myself. They got the most that I could have gotten for any injury that I had. I was more than pleased with the settlement. They handled my case promptly and very professionally." D. Blakeman
"I would recommend The Lawyers of Brown & Roberto because they are for the client. They are extremely tough when they go to court, they keep you well informed, and they treat you as a person. They are extremely good attorneys. They changed my life. They helped my life because they believed in me. They fought for me. I thank God for them." C. Scarbrough